Our Lifetime Jewellery Care focuses on maintaining the beauty and integrity of your piece through cleaning, polishing, and repair support. Resizing and customizations can be arranged through our team and may involve an additional service fee depending on the design. We’ll always guide you toward the safest option for your jewellery.

Most jewellery care services are completed within 7–14 working days, depending on the service required. Our team will keep you informed throughout the process to ensure a smooth and worry-free experience. For urgent requests, priority service may be available — simply speak with our team.

The Lifetime Jewellery Care Program is designed to support the ongoing care and maintenance of your jewellery rather than returns or exchanges. For purchase-related assistance, our team will be happy to guide you according to our store policies.

Yes. Registering your jewellery allows us to securely record your piece and activate your Lifetime Jewellery Care benefits. It also helps us provide faster support and personalized service whenever you visit Evermore.

Yes. Once registered, we may send occasional care reminders, service updates, and exclusive Evermore invitations, ensuring your jewellery continues to shine beautifully over time.